5 winning strategies to improve your likability at work and why it matters

“Likability” has become the X factor that distinguishes people’s success at work as the American workforce grows increasingly competitive and diversified.  Demonstrating a high level of likability goes beyond popularity, and is often cited as one of the most influential reasons behind promotion selection and leadership  advancement within a company.  The ability to come across as likable can lead to why co-workers and managers align with some people but not others. Likable people are more apt to be hired, earn a high level of trust and support from colleagues, and have their mistakes forgiven without injuring their credibility and reputation.  A study of 133 managers at the University of Massachusetts found that if an employee is likable and gives a well-organized argument, managers tend to comply with their suggestions, even if they disagree and the employee lacks supporting evidence.

On the other hand, unlikable people are often unaware of how toxic they feel to others, seem to provoke a combative response in others, and over time, develop a reputation of  being ‘hard to work with, or hard to work for’ even if they consistently demonstrate a high level of technical skill in their work role.

The ability to manage your emotions and remain steadfast and positive in stressful situations has a direct impact not only on your performance, but how likable you are to others.  As tempting as it can be to find fault in others, taking on a non-confrontational problem-solving approach encourages people to work in tandem and collaborate with you rather than react in defensiveness and go into attack mode.  A wise, highly successful manager once said to me “it’s never effective to make people feel wrong, even if they ARE wrong.  Shaming people wastes time and energy and reduces morale- causing people to withdraw or retaliate rather than work to improve themselves.”

TalentSmart has conducted research with more than a million people, and found that 90% of high ranked performers are skilled at managing their emotions in times of conflict in order to remain calm and in control. One of the greatest talents of likable people is their ability to neutralize difficult, unlikable people. They use their well-honed interpersonal skills to help disgruntled people feel supported, valued and useful to a team’s success, motivating them to cooperate with others.  If left unchecked, poorly managed conflict and employee grid-lock will sink a company’s success rate fast.

There are various strategies that likable people use to win their co-worker’s trust, appreciation, and support at work.  “Likability isn’t something you are born with, like charisma. It’s something you can learn,” says Ben Decker, chief executive officer of Decker Communications, San Francisco, a training and consulting firm.  To establish lasting, positive connections with people (whether you like them or not), you’ll need an approach that feels authentic to your interpersonal style. Many clients in my executive coaching practice come in to elevate their emotional intelligence skills to complement their highly developed STEM technical skills.  In the beginning, taking a different approach to interacting with others can feel difficult or artificial, but over time becomes easier to employ once you see the positive impact it has on your work relationships.  Engaging in stable, positive interactions at work will always be easier to maintain than constantly navigating awkward or tense work relationships.

Actionable strategies to increase your likability at work:

  1. Aim to communicate empathically with others.  Negative, unlikable people can be draining when they exhibit hostile emotions without regard for how they’re affecting others.  They aren’t focused on solutions because they feel unheard, and want someone to pay attention to their complaints.  You can avoid coming across as insensitive or unconcerned by offering a few short, empathic statements to demonstrate you’ve listened.  Help them see they’ve made an impact on your understanding of the issues they’ve raised, and you value their opinion.  This form of active listening increases your likability because you’ve demonstrated an ability to tolerate other people’s emotional expressions without negating their experience.  Even if you do not agree with them in the slightest, you’ve helped them move away from seeing you as personally contrary or combative.  Their complaints are not being made to generate solutions at this moment in time, but rather to be heard by anyone who will listen.  Refrain from sharing differences in opinion, which will only trigger a combative response style.  Use phrases to help that person feel understood before ending the exchange amicably.
  • “This does sound like a big problem.  I imagine it won’t be easily solved without some planning.  I appreciate you sharing your thoughts on the situation, it’s helped me get some new perspectives.  I’ll spend some time thinking about how to get the ball rolling in the right direction.”
  • “I think this is a really important issue too.  I want to give it the time and attention it deserves.  Now that I’ve heard your take on it, I feel like I can see how it’s affecting people differently.”
  • “This problem has been hard for a lot of people, but especially you, based on what you’re saying.  It seems like you’re doing the best you can, given the circumstances.”

If ultimately it’s your job to generate actionable solutions to the problems they’ve shared with you, it’s better to give yourself time to strategize, gather information, resources and support to optimize your plan of action rather than to engage in a reactive dialogue that won’t generate lasting solutions, and likely only provoke negative responses.

2.  Make time for small talk.  Positive relationships are born from sharing benign personal details.  Showing genuine interest in others makes you likable.  As someone who’s naturally chatty (with a personality style well suited to being a highly interactive coach versus a traditionally unobtrusive psychotherapist) I always enjoy helping people learn and practice the art of small talk.  Likable people make time to exchange simple personal reflections on topics that most people can relate to- favorite past times or culinary tastes, seasonal or local happenings.  Small talk is a time to compare mutual commonalities with the intent of learning something new about a person.  Sharing parts of yourself through small talk helps people feel familiar and comfortable with you and develop a sense of who you are outside of your work role.  I believe there are a few basic rules of thumb to successfully initiate and respond to others during small talk conversations.  These mini exchanges (think 5 -1o minutes) build upon each other over time, and eventually can segue into more in-depth conversations that are mutually interesting and enjoyable.

  •  Be willing to initiate a circumstantially relevant conversation (for example seeing someone enjoy a cup of coffee/tea is a good time to ask what they prefer, then share some small personal details about your own caffeine habits, add some novel experiences if you can to keep it from being too mundane).  Pay attention to the amount that they share and aim to match it, then expand a bit more.  Find out if there’s anything you can learn from them based on what they share.
  • Be responsive to people when they make an effort to begin a small talk conversation with you, and be inclusive of others whenever possible.   Even if you’re having a hectic day, take time to convey you appreciate their conversational gesture and try to refrain from saying how busy/rushed you feel.  If you really are counting on every spare minute that day, let them know you want to come back to chat with them a bit later, and make a point to follow up in some small way the next time you see them.
  • Ask a few people who know you well (family members, room mates, close friends) how they’ve seen you engage in small talk and ask for candid feedback.  What have they observed in your conversational style that works well?  What might be misinterpreted?  Consider any reoccurring themes with the intention of ongoing improvement so that others have easy, enjoyable exchanges with you.

 

3.  Pay attention to what tends to lighten people’s mood, what puts a smile on people’s faces or brings people out of their shell.  A few seconds of generosity with your energy can instantly warm people and makes you endearing to others.  I’ve had clients tell me they struggle to connect with people they have very little in common with, especially across genders.  If  you’ve ever paid close attention to someone who’s incredibly likable, you’ll see their charm often comes from a willingness to admit to not knowing much about something that someone else has a talent for- they’ll make light of this difference and find a way to joke about being less fashion savvy, less gadget knowledgable or less organized than a fellow co-worker.  Complimentary teasing, when done subtly and with genuine appreciation for someone else’s strengths is a fun, positive way to connect to others and increase your likability.

4.  Keep close tabs on your mood, and get in the habit of making micro-adjustments to sustain your comfort, stamina, peace of mind, and sense of humor.  Top performers understand how even the smallest differences in our mood can shape our response style and influence our ability to be creative, proactive and solution focused, and patient with unlikable people and complex problems.  You’ll want to aspire beyond healthy eating and good sleep hygiene and understand what additional influences can tip your mood in the right or wrong direction.  I recently sat next to Silicon Vally venture capitalist Tim Draper during a fundraiser luncheon for non-profit organization BizWorld.org.  He shared with me a few secrets to his success, including the importance of understanding and managing what influences your mood and energy level, taking extra precaution before going into high stakes meetings, public performances, or making paramount decisions with long term consequences.  By learning what helps you sustain your best mood, you’ll not only increase your likability and performance level, but serve as an inspiration to others who see you gliding through life with more ease and less stress.

  • create a varied and personalized list of self-care strategies and implement them routinely into your daily schedule.  (The list should range by category, e.g. time required, ease of access, supplies needed)
  • learn when to pass on extra curricular activities, social events and spending time with people that drain your energy and mood during times you’ll need to rely on your best performance ability
  • invest in resources that help you streamline domestic tasks that take up precious time and energy- whenever possible and affordable outsource tedious household chores so you can invest your time and energy on making career gains and positive social developments.

5.  Keep your eyes on the big picture and don’t sweat the small stuff.  The most likable people find a way to not let minor annoyances become obstacles to their success, and train their brain to notice positivity, hope, generosity, kindness, improvement and teamwork.  They are comfortable using trial and error, steer clear of perfectionistic or overly-idealistic expectations, keep their goals realistic, recognize growth and gains in themselves and others, and manage to find the silver lining in the most challenging circumstances.  Practice.  Then practice some more.  These are all tactics that take time to develop and can become staples in helping you become more likable and effective in your life and work goals.

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#Squadgoals for grownups: how to build your social crew with confidence

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The Bay Area is home to a large number of people who relocate here for improved work or educational opportunities.  After settling in, most find themselves wanting to establish new local friendships, set up a social community, and increase their sense of group inclusiveness.  Many could benefit from developing their social crew with confidence, a.k.a. #squadgoals for grownups.  For some, building new friendships in an area brimming with overachievers in tech can feel intimidating, and lead to a sense of social isolation and loneliness.  Others who feel more comfortable in high achieving social contexts may find networking for professional purposes easier, but feel uncertain about how to read social cues outside of structured work settings.
One of the first things people can do is aim to understand the role they typically take on in group settings.  Most people can look back to childhood and notice re-occurring patterns in their social lives.  What influential experiences or people shaped your beliefs about friendship growth?  How did you come to understand yourself in comparison to others in a group dynamic?  Taking historical inventory can help people better understand and reflect upon their unique social development.  Why did some groups feel enjoyable and easy, whereas others felt uninteresting or even toxic?    Here are a few examples of young millennials working through social challenges:
29 year old  Jason “I’m bummed that some friends who said they’d do a 10k with me a few months ago ended up flaking- it felt pretty rude.  One person basically said they’d go if another mutual friend was going, but not if it was just me.  I feel like my social value in the group is lower than I thought, and now if I don’t go, it just proves I don’t have much influence.”
25 year old Sunako “I feel nervous in group settings, even when everyone in the group is a friend of mine.  I get worried that I don’t have anything interesting to contribute to the conversation, and I feel like everyone is smarter and funnier than me.”
28 year old Kiaan “I haven’t found a group of friends like the ones I had in NYC- I used to have a group of friends I could just hit up for random stuff, you know, grab a drink or a bite, shoot some hoops, whatever.  I can do that with work people here, but it’s just not the same, you know?  I don’t really connect with people here in the same way.”
Around the same time I decided to pen this article on #squadgoals for grownups, my daughter (who’s in the 3rd grade) hosted a sleepover for ten of her friends.  There’s nothing like watching a group of kids resolve social predicaments over and over as a way to examine the social nuances of group functioning.  As someone who’s well liked by her peers, makes new friends easily, and has successfully welcomed newcomers into her friend group, I wanted her to weigh in on what can help people feel confident in social situations.  I was hoping she’d give me a few basic points of reference to build upon how and why friendships grow stronger, and how to best enjoy social groups.  (The secret is out- multi-tasking parents are not opposed to having our kids do our work for us whenever possible!)  She offered the following tips in plain language, pointing out the most important tenets of developing friendships and navigating social groups.  These universal concepts are timeless, and I truly believe apply to all ages and social strata.  As we get older, we can overcomplicate things, take things too personally, and assign unnecessary value to social roles that undermine our confidence and ability to enjoy others.
  • If you’re feeling shy but would like to make new friends, it helps to remember: no one wants to play alone.  Everyone likes the feeling of being included.  By being part of a social group you can enjoy things differently than when you’re alone.  A group is only fun if people in it are getting along well.  How you can help this happen?  There are different ways you can be included in a social group.
  • If you want to build a leadership role within a group, you have to gain other people’s trust that a suggestion you have is going to go well and be fun.  Some people really like coming up with new ideas for the group, and other people like to add their opinions to a new idea.  A good leader pays attention to other people’s opinions and preferences when they’re coming up with suggestions for the group.
  • Everyone feels good when their idea is used for a group activity, so it’s good to take turns and let other people suggest ideas.  Be enthusiastic about their idea, and pay attention to how they’d it to go.  They’ll probably invite you back to do stuff with them again.
  • Move on from an activity that isn’t working well and don’t take it personally.  Focus on paying attention to what people find fun, and accept that some times an idea doesn’t go as planned.  Just let it go, and do something else.
  • It’s ok if you don’t enjoy coming up with ideas for the group- other people will still really like including you because you make a point to enjoy their suggestions.  They’ll keep including you because by participating you add to the fun of the group, and you’ll become closer friends with others that way.
  • Sometimes you might want to do an activity that other people in your group don’t want to do.  You have to decide what’s more important to you in that moment – doing the activity you had in mind, or doing something with the group.  If other people aren’t interested in joining you for this activity, you should focus on the reasons unrelated to you to that have probably influenced their decision.  You should not take it personally.  Just move on and stay focused on having fun, what ever you decide to do with your time.
  •  If you decide to do something different than the group, you can always meet up with them later, you don’t have to feel like you’re not part of the group anymore.  By getting together with the group another time, you get a chance to do different things, and other people can do the same.  If people in a group get mad anytime someone wants to do something different for a change, it’s probably not going to feel as much fun in the long run.  The best groups should still be able to have fun when people come and go at different times.
  • Most new friendships are established and reinforced because people enjoy doing the same types of things- even doing them alone these activities are fun, but by sharing the experience with other people, it adds to the fun.  In the beginning maybe you don’t feel that close to someone new, but as you do an activity with them, you end up feeling more comfortable and closer to them.  Before you know it you’re very close friends.
She makes it sound pretty simple, right? 🙂
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